What is Robo Alert?
Robo Alert is a WhatsApp automation platform with two products: Order Alerts, which sends automatic order and delivery updates for online stores, and the Inbox & AI suite at bulk.roboalert.app, with a shared inbox, AI agent, automation flows, bulk campaigns and a REST API.
Which product should I start with?
If you run a Shopify, WooCommerce or custom store and want buyers to get order, shipping and delivery updates, start with Order Alerts. If your team sells, supports or runs campaigns on WhatsApp, start with the Inbox & AI suite. Many businesses use both.
How do I connect WhatsApp?
Scan a QR code with your phone to link your own number, or connect the official Meta WhatsApp Business API. The QR option needs no business account or template approval.
Is the QR connection the official WhatsApp API?
No. The QR channel links your own number the way WhatsApp Web does. WhatsApp can restrict numbers that send unwanted messages, so message only people who opted in and keep volumes sensible. For large or business-critical sending, use the official Meta WhatsApp API, which the platform also supports.
Can the AI agent reply to customers automatically?
Yes, using your own OpenAI, Gemini or DeepSeek key. You choose the reply mode: draft only, assist or auto-reply. We recommend starting in draft mode and reviewing answers before switching on auto-reply.
How does lead capture work?
The AI agent collects the details you ask for, moves each chat through lead stages and can post lead cards to your team's WhatsApp group. It can also offer demo slots and book them into your Google Calendar.
Can I send campaigns from an Excel file?
Yes. In the suite, upload an .xlsx, .xls or .csv file with a mobile column, optionally name and var1 to var6, write your message and send now or on a schedule. Invalid and duplicate numbers are skipped.
Which stores and couriers does Order Alerts work with?
Shopify, WooCommerce and custom stores, plus 15+ couriers in Pakistan, including PostEx, Trax and TCS.
How is Order Alerts charged?
Each order uses one credit, however many messages it needs. The free plan includes 100 orders with Robo Alert branding and no credit card. Paid plans remove the branding.
Is there a free plan?
Yes. Order Alerts includes 100 free orders, and the Inbox & AI suite has a free trial.
Do I need coding skills?
No. Both products are set up from the dashboard. Developers can use the REST API and webhooks if they want to connect other systems.
Where can I get support?
Message us on WhatsApp at +92 334 111 7626 or email [email protected]. Tutorials and setup guides are available in the dashboard.