Robo Alert

Terms & Conditions

Effective Date: 01-01-2025

Welcome to RoboAlert.app, a smart order alert and customer engagement platform. By accessing or using our services, you agree to the following Terms & Conditions:

1. Use of Service

  • Robo Alert provides automated messaging services for order notifications, shipping updates, customer verification, and engagement via WhatsApp and other supported channels.
  • You must be at least 18 years old and authorized to act on behalf of a business to use this service.
  • You are responsible for ensuring your usage complies with applicable laws, WhatsApp Business policies, consumer rights, data protection regulations, and industry guidelines.

2. Account Responsibility

  • You are responsible for maintaining the confidentiality and security of your login credentials.
  • Any activity performed under your account is considered authorized by you.
  • You must not use the service for spam, abusive content, harassment, misleading communication, or any illegal activity.

3. Messaging & Fair Use

  • Free and paid plans include a limited number of message credits.
  • Additional usage requires purchasing additional credits or upgrading your plan.
  • Any attempt to manipulate or bypass fair usage limits may result in account suspension.
  • Message delivery is not guaranteed, as it depends on third-party networks and WhatsApp availability.

4. Pricing & Payments

  • All subscriptions and message credits are billed in advance.
  • Failure to pay may lead to suspension or termination of service.
  • Prices may be updated periodically with prior written notice.
  • No refunds are provided for purchased credits, subscription fees, or unused balances under any circumstances.

5. Intellectual Property

  • All software, content, branding, design, and technology used in RoboAlert.app are owned by RoboAlert or its licensors.
  • You may not copy, reproduce, distribute, resell, modify, or reverse engineer any part of the platform.

6. Termination

  • RoboAlert may suspend or terminate your access in cases of policy violations, abuse, or illegal use.
  • You may cancel your subscription anytime through your dashboard or by contacting support.

7. Disclaimer of Warranties

  • The service is provided “as is” and “as available” without warranties of uptime, continuous availability, or guaranteed delivery.
  • System performance is dependent on external providers such as WhatsApp, hosting networks, API Providers, and internet infrastructure.

8. Limitation of Liability

  • Robo Alert is not liable for any indirect, special, or consequential damages, including loss of revenue, missed orders, business interruption, or reputation damage.

9. Governing Law

  • These Terms are governed by the laws of Pakistan, and any disputes shall fall under the jurisdiction of courts in Karachi, Pakistan.

10. WhatsApp Usage Disclaimer

  • RoboAlert.app is an independent automation service and not affiliated, endorsed, or certified by WhatsApp Inc.
  • WhatsApp may limit, restrict, or ban numbers that violate their policies.
  • RoboAlert.app is not responsible for any WhatsApp number bans, restrictions, or limitations triggered due to:
    • High message volume
    • User reports
    • Policy violations
    • Unsolicited messaging
  • You must follow WhatsApp’s opt-in, content, and automation rules.
  • Any loss resulting from WhatsApp actions is solely the customer’s responsibility.

11. System Availability, API & Backend Reliability

  • While we make every effort to keep RoboAlert online and stable, system downtime may occur due to maintenance, third-party outages, or unexpected backend issues.
  • In case of downtime or API failure, RoboAlert will attempt to restore services promptly.
  • No credits, refunds, reversals, or compensation will be issued for failed deliveries, API outages, downtime, or system unavailability.
  • Message credits consumed during outages or failed attempts are not refundable or reversible.

12. No Refund Policy

  • All payments — including subscription fees, message credits, add-ons, and top-ups — are strictly non-refundable.
  • No refunds will be provided for:
    • Unused credits
    • System downtime
    • Delivery failures
    • WhatsApp number bans
    • Customer misuse or errors
    • Any perceived loss or damage resulting from use of the platform

13. Contact Information

For support, questions, or reporting misuse:
📧 [email protected]

By using RoboAlert.app, you acknowledge and agree to these Terms & Conditions in full.